1. Agreement and eligibility
Comii is a customer communication and engagement platform operated from Zambia. You must have legal capacity to enter into these terms and authority to bind any organization for which you use the service.
2. Accounts and access
You are responsible for accurate account information, safeguarding credentials, enabling appropriate security controls and all activity performed through your workspace.
- Keep sign-in details and recovery methods secure.
- Assign users only the access required for their responsibilities.
- Notify us promptly of suspected unauthorized access.
3. Acceptable use
You may use Comii only for lawful, authorized communication. You must not send spam, deceptive content, unlawful marketing, malware, abusive material or messages that violate recipient rights, provider rules or applicable law.
4. Customer data and privacy
You retain responsibility for customer data submitted to Comii and confirm that you have a lawful basis to collect, upload, process and communicate with each recipient. Our handling of personal information is described in the Privacy Policy.
5. Communication channels
Email, SMS and WhatsApp delivery may rely on third-party networks and providers. You are responsible for approved templates, recipient consent, sender identity, message content and compliance with channel-specific requirements. Delivery times and outcomes can be affected by recipient systems and external providers.
6. Fees and billing
Usage charges, subscription fees and applicable taxes are governed by your selected plan, quotation or service order. Estimated website pricing is illustrative and may exclude provider charges, taxes, destination-based rates and negotiated volume pricing.
7. Availability and changes
We work to provide a reliable service but do not guarantee uninterrupted availability. We may maintain, improve or modify platform features, integrations and provider connections to protect security, performance and service quality.
8. Suspension and termination
We may suspend or terminate access where required to address non-payment, security risk, unlawful activity, provider violations or a material breach of these terms. You may stop using Comii subject to any applicable agreement and outstanding payment obligations.
9. Disclaimers and liability
To the extent permitted by law, Comii is provided on an “as available” basis. We are not responsible for indirect or consequential loss, recipient-side failures, third-party provider outages or misuse of the platform. Nothing in these terms excludes liability that cannot lawfully be excluded.
10. Governing law
These terms are governed by the laws of Zambia. The parties will first attempt to resolve disputes in good faith before pursuing remedies available under applicable law.
11. Contact
Questions about these terms can be sent to sales@comii.app or directed to our office in Lusaka, Zambia.