We respect privacy and are committed to protecting personal data in line with applicable data protection requirements, including Zambia's Data Protection Act No. 3 of 2021 where it applies.
Personal data we process
We may process account details, contact details, transaction records, communication records, security logs, device or usage information, and any information required to deliver the services requested by users or customers.
Why we process data
We process personal data to create and manage accounts, provide requested services, send transactional notifications, process payments, maintain security, prevent fraud, meet legal obligations, resolve disputes, and improve system reliability.
Sharing of personal data
We only share data with authorised staff, service providers, payment processors, communication providers, storage providers, regulators, or lawful authorities where required for legitimate business, contractual, security, or legal purposes.
Data retention
We keep personal data only for as long as required for the purpose collected, legal obligations, audit requirements, security, dispute resolution, or another lawful purpose. Retention rules are maintained in the system compliance settings.
Security
We use role-based access controls, secure password hashing, restricted administrative access, audit-friendly operational practices, and secure backup procedures to protect personal data.
Your rights and contact
Requests about access, correction, deletion, objection, restriction, or privacy questions can be sent to hello@example.com. We may need to verify identity before acting on a request.
Updates
This policy may be updated as the system, services, or applicable requirements change.